Brand perception and opinion intelligence
Request
Detect and measure customers’ perception of the service across the Internet.
Approach
Implement a powerful crawling engine combined with human-trained semantic and sentiment algorithms, alongside an innovative mathematical model. This engine analyzes online discussions and social media, identifying specific problems and their locations.
Result
An hourly feed providing real-time insights on issues, impacted devices, geolocation and context. In production, it accurately detects and identifies more than 90% of the problems in real-time.
Categories
Type
AI & Data Science
Need
Benefit
Business function
Industry
Fashion & Design, Software, Logistics, Associations, Tourism and events, Education, Pharma, Medical Devices & Health, Goods Production & Distribution, Telco, Media, Entertainment, Utilities, Finance, Retail Distribution, HORECA
Business Model
Business Size
